> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia.md).

# Complete BIA

Complete a BIA by assessing recovery needs and disruption impacts.

## Workflow Overview

<i class="fa-location-dot">:location-dot:</i> **Current Task:** Complete BIA

<i class="fa-user">:user:</i> **Performed By:** Assigned Analyst (e.g., Process Owner, Subject Matter Expert, Business Continuity Coordinator)

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

## Accessing the Task <a href="#accessing-the-task" id="accessing-the-task"></a>

The **Complete BIA** task can be accessed through any of the following:

* The **To Do** module.
* The **direct link** provided in the email notification.

***

## Completing the Task <a href="#completing-the-task" id="completing-the-task"></a>

When a **Business Impact Analysis** (**BIA**) request is submitted, evaluate the business process, document its recovery requirements, and assess the potential impacts of a disruption.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

{% hint style="success" %}
For guidance on common form features and functions, see [**Working with Forms**](/interfacing-help-files/end-users/exploring-apps/working-with-forms.md).
{% endhint %}

{% hint style="info" %}

#### Saving Your Work

To save progress without submitting, click **Save** in the top-right corner of the panel.

* The task remains in the **To Do** module for you to revisit and complete later.
  {% endhint %}

***

{% stepper %}
{% step %}

### Review Process

Review the process information to understand the scope of the assessment before completing the BIA.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

{% endstep %}

{% step %}

### Assess Alternative Workarounds

Document the alternative workarounds and backup strategies that can temporarily support or replace the process during a disruption.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* **Process Hours:** Select the normal operating hours for the process (e.g., standard business hours, weekend-only availability, or 24-hour operation).
* **Backup Strategy Questions:** Use the available dropdowns to answer questions about backup options and process continuity.

  * **Manual Workaround:** Indicate whether the process can be completed manually during a disruption.

  <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>An additional field may appear based on your selection.</p><ul><li><p><strong>Yes</strong></p><ul><li><strong>If There Is … Enter the Description:</strong> Describe the manual workaround, including the key steps and required resources.</li></ul></li></ul></div>

  * **Remote Work Capability:** Indicate whether the process can be performed remotely.
  * **Remote Work Documentation:** If remote work is supported, indicate whether documentation exists for performing the process remotely.
  * **Impacted Locations:** Identify the locations where the process is performed or upon which it depends.
  * **Process Redundancy:** Indicate whether backup systems or alternate locations are available if the primary location becomes unavailable.
  * **Customer Alternate Process:** Indicate whether customers can use an alternate process if the primary process is unavailable.

  <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>Additional fields may appear based on your selection.</p><ul><li><p><strong>Yes</strong></p><ul><li><strong>Alternate Process:</strong> Select the alternate process.</li></ul></li><li><p><strong>No</strong></p><ul><li><strong>Is the Alternate Process Documented?:</strong> Indicate whether documentation exists for the alternate process.</li><li><strong>Please Name … Alternate Process:</strong> Enter the name of the alternate process.</li><li><strong>Please Describe the Process:</strong> Describe how the alternate process works, including the key steps and required resources.</li></ul></li></ul></div>

{% hint style="warning" %}
The score for this section is calculated using predefined criteria.

* For more information, see the [**BIA Scoring Framework**](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia/bia-scoring-framework.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Define RTO & RPO

Specify the **Recovery Time Objective** (**RTO**) and **Recovery Point Objective** (**RPO**) for the process.

{% hint style="info" %}

#### **Understanding RTO & RPO**

**Recovery Time Objective (RTO):**

* The RTO is the maximum amount of downtime the supporting applications or systems can experience before they must be restored.
  * It answers the question: *"How long can we afford to be offline?"*
  * Depending on business requirements, the RTO may range from no downtime to several days.

**Recovery Point Objective (RPO):**

* The RPO is the maximum amount of data loss that can be tolerated following a disruption.
  * It answers the question: *“How much data can we afford to lose?”*&#x20;
  * Acceptable data loss may range from no data loss to several seconds, hours, or days, depending on the process and recovery capabilities.
    {% endhint %}

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* **Please Select the RTO for This Process:\*** Select the maximum acceptable downtime for the process.
* **Please Select the RPO for This Process:\*** Select the maximum acceptable data loss for the process.
* **Comment:** Provide any additional information that supports the selected RTO and RPO.

{% hint style="warning" %}
The score for this section is calculated using predefined criteria.

* For more information, see the [**BIA Scoring Framework**](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia/bia-scoring-framework.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Assess Financial Impact

Assess the financial impact of a complete disruption to the business process over time.

{% hint style="danger" %}
Do not include lost revenue or income in this assessment.
{% endhint %}

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* Use the grid to indicate the financial impact for each time interval (e.g., 2 hours, 24 hours, 72 hours).

<details>

<summary><mark style="color:cyan;"><strong>Financial Levels</strong></mark></summary>

<table><thead><tr><th width="149.60003662109375">Impact Level</th><th>Financial Loss</th></tr></thead><tbody><tr><td>Very Low</td><td>$0 to $49,000</td></tr><tr><td>Low</td><td>$50,000 to $99,000</td></tr><tr><td>Medium</td><td>$100,000 to $149,000</td></tr><tr><td>High</td><td>$150,000 to $199,000</td></tr><tr><td>Very High</td><td>$200,000 and above</td></tr></tbody></table>

For example, if the estimated loss after 24 hours is $50,000, select **Low** from the dropdown menu for the 24-hour interval.

</details>

{% hint style="info" %}

#### Updating the Grid

* Click a cell and select the appropriate value from the dropdown.

* To apply changes, click **Save Changes** or click outside the grid.

* To cancel, click **Discard Changes**.
  {% endhint %}

* **Comment:** Provide any additional information about the financial impact.

{% hint style="warning" %}
The score for this section is calculated using predefined criteria.

* For more information, see the [**BIA Scoring Framework**](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia/bia-scoring-framework.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Assess Non-Financial Impact

Assess the non-financial impact of a complete disruption to the business process over time.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* Use the grid to indicate the non-financial impact for each category and time interval.

<details>

<summary><mark style="color:cyan;"><strong>Non-Financial Impact Classes &#x26; Levels</strong></mark></summary>

| Class of Effects                                                  | Description                                                                                                                                  |
| ----------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| Corporate Disorganisation or Decrease in Employee Satisfaction    | Disruption of internal processes or decline in employee morale, leading to reduced productivity and engagement.                              |
| Negative Evolution of Market Share                                | Loss of market share or decline in competitive position, leading to reduced customer base and sales.                                         |
| Negative Media Coverage, Loss of Image or Negative Brand Impact   | Exposure to negative media coverage or damage to brand image, leading to a decline in public perception and reputation.                      |
| Contractual Non-Compliance or Disclosure of Sensitive Information | Failure to meet contractual obligations or unauthorized disclosure of sensitive information, leading to legal and reputational consequences. |
| Failure to Comply with Legal and Regulatory Obligations           | Violation of legal or regulatory requirements, leading to potential fines, penalties, or loss of credibility.                                |

**Impact Levels:** Very Low, Low, Medium, High, Very High

</details>

{% hint style="info" %}

#### Updating the Grid

* Click a cell and select the appropriate value from the dropdown.

* To apply changes, click **Save Changes** or click outside the grid.

* To cancel, click **Discard Changes**.
  {% endhint %}

* **Define Any Other Non-Financial Impacts:** Describe any additional non-financial impacts not covered by the predefined categories.

* **Comment:** Provide any additional information about the non-financial impact.

{% hint style="warning" %}
The score for this section is calculated using predefined criteria.

* For more information, see the [**BIA Scoring Framework**](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia/bia-scoring-framework.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Assess Disaster Impact

Assess the potential impact of different disaster scenarios on the business process.

{% hint style="warning" %}
The disaster impact is determined by both the location and the specific type of disaster (if it occurs).

* Disaster types are configured in the [**Disaster Type**](/interfacing-help-files/administration-and-configuration/configuring-application-settings/business-continuity-application-settings/disaster-types.md) module.
  {% endhint %}

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* Use the grid to indicate whether each disaster type impacts the process. If it does, select the appropriate impact level.

{% hint style="info" %}

#### Updating the Grid

* Click a cell and select the appropriate value from the dropdown.

* To apply changes, click **Save Changes** or click outside the grid.

* To cancel, click **Discard Changes**.
  {% endhint %}

* **Comment:** Provide any additional information about the disaster impact.

{% hint style="warning" %}
The score for this section is calculated using predefined criteria.

* For more information, see the [**BIA Scoring Framework**](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/complete-bia/bia-scoring-framework.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Submit BIA

From the **Task Resolution** dropdown, select **Submit**, then click **Submit.**

→ Next Step: [Review BIA](/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/creating-and-managing-bias/review-bia.md)

{% hint style="danger" %}
Before submitting, verify that every tab has been completed and all required information has been provided.
{% endhint %}

***

{% endstep %}
{% endstepper %}

***

## See Also

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Tracking &#x26; Monitoring BIAs</strong></td><td>Browse and manage BIAs across the organization.</td><td><a href="https://1488562728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTx7AmE0d2Q4ja20EYjF5%2Fuploads%2FNZOvD3ldHJ3i1zsvDksS%2FCR-V16-Icons-1.png?alt=media&amp;token=7c420cc4-9abf-4601-8fc3-8e9769771b27">App-V16-Icons-1.png</a></td><td><a href="/interfacing-help-files/business-continuity/managing-business-impact-analyses-apps/tracking-and-monitoring-bias.md">Tracking &amp; Monitoring BIAs</a></td></tr></tbody></table>


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