) documentation items, such as **entities** and **attributes**. It also helps track how information flows through processes.
With CRUD, users can assign data objects directly to processes and flow objects, making it easy to see who or what is responsible for creating, accessing, updating, or deleting information.
***
### Governance
**Governance** is a structured framework for managing documentation, ensuring compliance, accountability, and accuracy across the organization.
A key component of governance in IMS is the **Documentation Lifecycle**, which defines how documentation is created, reviewed, approved, published, and maintained. Each stage is traceable and designed to promote collaboration, transparency, and continuous improvement.
> **Learn More**:
>
> Refer to the [**Documentation Lifecycle Guide**](/interfacing-help-files/document-control/managing-documentation-lifecycle.md) to see how governance is managed.
***
### **KPIs, KRIs, and KCIs**
These are all **Performance** (
) documentation items used to monitor and improve processes:
* **KPI (Key Performance Indicator):**\
Measures performance against objectives (efficiency, effectiveness, goal achievement).
* **KRI (Key Risk Indicator):**\
Monitors potential risks and provides early warning signals.
* **KCI (Key Control Indicator):**\
Measures the effectiveness of controls or safeguards within processes.
These indicators allow you to track performance, risks, and controls at every level, from individual tasks to entire processes.
The system provides real-time feedback through color-coded indicators and historical trends, making it easy to spot issues, monitor progress, and take proactive action.
***
### Process Mapping vs. Process Modeling
{% columns %}
{% column %}
#### Process Mapping
* Provides a high-level view of a process, showing the sequence of steps, inputs, and outputs.
* Helps teams quickly understand the workflow, participants, and the movement of information or materials.
{% endcolumn %}
{% column %}
#### Process Modeling
* Offers a more detailed, structured representation, including rules, decision points, roles, and system interactions.
* Supports analysis, optimization, and compliance.
{% endcolumn %}
{% endcolumns %}
{% hint style="info" %}
**Summary**: Mapping gives an overview; modeling provides the blueprint for improvement, automation, and informed decision-making.
{% endhint %}
***
### Process Mining
**Process Mining** is a data-driven method for visualizing, analyzing, and improving business processes using real event log data.
In IMS, the **Process Mining App** automatically generates interactive process maps and highlights key insights, such as case flows, activity durations, and performance bottlenecks. This helps teams identify inefficiencies, monitor performance, and make faster, evidence-based decisions.
> **Learn More**:
>
> See your processes in action and begin your process optimization journey with the [**Process Mining App Guide**](/interfacing-help-files/process-analysts/process-analysis-and-simulation/process-mining.md).
***
### Process Simulation
**Process Simulation** allows you to model and test changes or scenarios in a virtual environment before implementing them in reality.
Using IMS’ **Process Mining App**, you can simulate changes to activity timing, routing, or volume, compare scenarios with the current process, and evaluate their impact on performance. This supports smarter planning, reduces risk, and helps optimize processes across the organization.
***
### RASCI-VS
#### ➔ Responsible, Accountable, Support, Consulted, Informed, Verifier, Signatory
**RASCI-VS** is a responsibility assignment matrix that clarifies who is involved in each task or deliverable.
Each documentation item or activity is linked to the appropriate role, making accountability and collaboration clear across the organization.
| Value | Responsibility | Role |
|---|---|---|
| R | Responsible | Completes the work or task |
| A | Accountable | Owns the task or item and makes final decisions |
| SU | Support | Provides assistance or resources |
| C | Consulted | Gives input or advice; two-way communication |
| I | Informed | Kept updated; one-way communication |
| V | Verifier | Checks quality, compliance or accuracy of content |
| SI | Signatory | Approves or signs off content before completion |
| Component | Description |
|---|---|
| Supplier | The entity providing inputs to the process |
| Inputs | The items or resources consumed by the process to produce outputs. |
| Processes | The workflow or procedure itself. |
| Outputs | The results or deliverables produced by the process. |
| Customers | The entity receiving the outputs from the process. |