> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-action-items/action-refused-reassign-send-back-or-close-without-completion.md).

# Action Refused: Reassign, Send Back, or Close without Completion

Review a refused action and decide whether to reassign it, send it back, or close it without completion.

## Workflow Overview

<i class="fa-location-dot">:location-dot:</i> **Current Task:** Action Refused: Reassign, Send Back, or Close without Completion

<i class="fa-user">:user:</i> **Performed By:** Action Creator (e.g., Department Manager, Project Manager, Product Owner)

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

## Accessing the Task

The **Action Refused** task can be accessed through any of the following:

* The **To Do** module.
* The **Notification Panel** (via the **Notification Bell**).
* The **direct link** provided in the email notification.

***

## Completing the Task

If an action is refused by its assigned owner, review the action and determine whether to reassign it, return it to the current owner, or close it without completion.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

{% hint style="success" %}
For guidance on common form features and functions, see [**Working with Forms**](/interfacing-help-files/end-users/exploring-apps/working-with-forms.md).
{% endhint %}

{% hint style="info" %}

#### Saving Your Work

To save progress without submitting, click **Save** in the top-right corner of the panel.

* The task remains in the **To Do** module for you to revisit and complete later.
  {% endhint %}

***

{% stepper %}
{% step %}

### Review & Update Action

Review the rejected action and update it as needed.

* If timelines are affected, update the due date accordingly.
* If reassigning the action, update the appropriate field based on the action type.

{% hint style="info" %}
This task uses a form similar in layout and content to the **New Action** form.

* For instructions on completing each field, refer to the [corresponding form documentation](/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-action-items/create-new-action.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Update Resolution

Indicate the appropriate resolution for the action.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

{% endstep %}

{% step %}

### Add Comments

Use the **Comments** field to document any updates made, provide direction for next steps, or justify the decision to reassign, send back, or close the action.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

{% hint style="info" %}

#### Commenting Guidelines

Comments remain visible throughout the workflow for transparency and communication.

* You can **edit**, **delete**, or **reply** to your own comments.
* You can **reply** to others' comments but cannot edit or delete them.
  {% endhint %}

***

{% endstep %}

{% step %}

### Finalize Decision

From the **Task Resolution** dropdown, select one of the following actions:

* **Send the Action Back for Execution**

  Resubmit the action for execution, returning it to either the existing owner or a new owner or representative.

  → Next Step: [Execute Action](/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-action-items/execute-action.md)
* **Close Action (Without Completion)**

  Close the action without completion, concluding the workflow.

After selecting the appropriate resolution, click **Submit** to record your decision and advance the workflow.

***

{% endstep %}
{% endstepper %}

***

## See Also

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Tracking &#x26; Monitoring Action Items</strong></td><td>Monitor the status and progress of action items using lists and dashboards.</td><td><a href="https://1488562728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTx7AmE0d2Q4ja20EYjF5%2Fuploads%2FNZOvD3ldHJ3i1zsvDksS%2FCR-V16-Icons-1.png?alt=media&amp;token=7c420cc4-9abf-4601-8fc3-8e9769771b27">App-V16-Icons-1.png</a></td><td><a href="/interfacing-help-files/quality-managers/action-item-application/tracking-and-monitoring-action-items.md">Tracking &amp; Monitoring Action Items</a></td></tr></tbody></table>


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