> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-scars.md).

# Creating & Managing SCARs

Perform tasks assigned to your role to advance requests through the SCAR Management workflow.

## Workflow Overview

The **SCAR Management** workflow governs the initiation, investigation, review, and closure of Supplier Corrective Action Requests (SCARs).

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

## Workflow Initiation

A SCAR can be initiated through either of the following triggers.

{% tabs %}
{% tab title="Triggered by User" %}
A user may manually initiate a SCAR when an issue is identified that requires formal investigation.
{% endtab %}

{% tab title="Triggered by Action Item" %}
A SCAR may also be initiated from the **Action Item Management** workflow when an action involves a supplier or vendor and requires formal supplier investigation.

{% hint style="info" %}
Once the action item is submitted, the representative associated with the selected supplier will be responsible for executing the SCAR investigation.
{% endhint %}
{% endtab %}
{% endtabs %}

***

## Workflow Stages

This workflow is organized into **four key stages**, each with specific roles and responsibilities.

{% hint style="success" %}
For detailed instructions on any stage, click the corresponding button.
{% endhint %}

{% stepper %}
{% step %}

### Create New SCAR

> **Performed By:** SCAR Creator (e.g., Quality Manager, Procurement Manager, Operations Manager)

**Responsibilities:**

* Identify the supplier-related issue requiring corrective action.
* Provide detailed issue information, supporting evidence, and initial assessment findings.
* Submit to initiate the workflow.

<p align="center"><a href="/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-scars/create-new-scar.md" class="button primary" data-icon="circle-plus">Create New SCAR</a></p>

***

{% endstep %}

{% step %}

### Execute SCAR Investigation

> **Performed By:** Assigned Supplier Representative

**Responsibilities:**

* Review the issue assessment and supporting documentation.
* Conduct a root cause investigation and document findings.
* Identify direct, detection, and systematic causes contributing to the issue.
* Submit the completed investigation for review.

<p align="center"><a href="/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-scars/execute-scar-investigation.md" class="button primary" data-icon="user-magnifying-glass">Execute SCAR Investigation</a></p>

***

{% endstep %}

{% step %}

### Review SCAR

> **Performed By:** SCAR Creator (e.g., Quality Manager, Procurement Manager, Operations Manager)

**Responsibilities:**

* Review the supplier investigation and root cause analysis.
* Evaluate the adequacy of corrective actions and overall impact assessment.
* Determine whether the investigation sufficiently addresses the identified issue.
* Approve the SCAR or reject it for further investigation and revision.

<p align="center"><a href="/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-scars/review-scar.md" class="button primary" data-icon="magnifying-glass">Review SCAR</a></p>

***

{% endstep %}

{% step %}

### SCAR Refused by Reviewer

> **Performed By:** Assigned Supplier Representative

**Responsibilities:**

* Review feedback and requested revisions.
* Update the investigation, root cause analysis, or corrective actions as required.
* Provide clarification or additional supporting documentation.
* Resubmit the SCAR for approval.

<p align="center"><a href="/interfacing-help-files/quality-managers/action-item-application/creating-and-managing-scars/scar-refused-by-reviewer.md" class="button primary" data-icon="file-circle-xmark">SCAR Refused by Reviewer</a></p>

***

{% endstep %}
{% endstepper %}

***


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