> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/quality-managers/complaint-application/creating-and-managing-complaints/modify-complaint-report.md).

# Modify Complaint Report

Update and resubmit a complaint after reviewer feedback.

## Workflow Overview

<i class="fa-location-dot">:location-dot:</i> **Current Task:** Complaint Report to Review

<i class="fa-user">:user:</i> **Performed By:** Report Creator (e.g., Customer Service Representative, Frontline Worker, Administrative Assistant)

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

## Accessing the Task <a href="#accessing-the-task" id="accessing-the-task"></a>

The **Modify Complaint Report** task can be accessed through any of the following:

* The **To Do** module.
* The **Notification Panel** (via the **Notification Bell**).
* The **direct link** provided in the email notification.

***

## Completing the Task <a href="#completing-the-task" id="completing-the-task"></a>

If the complaint is returned for modification, review the feedback and update the report accordingly.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

{% hint style="success" %}
For guidance on common form features and functions, see [**Working with Forms**](/interfacing-help-files/end-users/exploring-apps/working-with-forms.md).
{% endhint %}

{% hint style="info" %}

#### Saving Your Work

To save progress without submitting, click **Save** in the top-right corner of the panel.

* The task remains in the **To Do** module for you to revisit and complete later.
  {% endhint %}

***

{% stepper %}
{% step %}

### Revise & Modify Complaint

Update the report according to the reviewer’s feedback, ensuring that all revisions accurately reflect the suggested changes and meet the specified requirements.

{% hint style="info" %}
This task uses a form similar in layout and content to the **New Complaint** form.

* For instructions on completing each field, refer to the [corresponding form documentation](/interfacing-help-files/quality-managers/complaint-application/creating-and-managing-complaints/review-complaint-report.md).
  {% endhint %}

***

{% endstep %}

{% step %}

### Resubmit Complaint

From the **Task Resolution** dropdown, select **Send Back for Review**, then click **Submit**.

→ Next Step: [Review Complaint Report](/interfacing-help-files/quality-managers/complaint-application/creating-and-managing-complaints/review-complaint-report.md)

{% hint style="danger" %}
Before submitting, ensure all required fields are completed.
{% endhint %}

***

{% endstep %}
{% endstepper %}

***

## See Also

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Tracking &#x26; Monitoring Complaints</strong></td><td>Monitor the status and progress of incidents using lists and dashboards.</td><td><a href="https://1488562728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTx7AmE0d2Q4ja20EYjF5%2Fuploads%2FNZOvD3ldHJ3i1zsvDksS%2FCR-V16-Icons-1.png?alt=media&amp;token=7c420cc4-9abf-4601-8fc3-8e9769771b27">App-V16-Icons-1.png</a></td><td><a href="/interfacing-help-files/quality-managers/complaint-application/tracking-and-monitoring-complaints.md">Tracking &amp; Monitoring Complaints</a></td></tr></tbody></table>


---

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