> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/quality-managers/incident-application.md). # Managing Incidents (Apps) Use the Incident application to create, manage, and track incidents. ## Overview The **Incident** application is a structured, workflow-driven solution for managing incidents across the organization. It supports the full lifecycle of an incident report, from creation and review to investigation, escalation, resolution, and closure. {% hint style="info" %} All reports are logged, assigned, and tracked in a centralized system, ensuring visibility, accountability, and compliance with organizational standards. {% endhint %} *** ## Application Prerequisites Before users can work with the **Incident** application, administrators must configure the following settings:

General Settings

**Location** Define geographical or operational locations relevant to your organization. **Compliance Program** Define compliance programs applicable to your organization. **Frequency** Define the intervals at which activities are scheduled to occur. **Category** Define categories for classifying and organizing activities across the organization. **Currency** Define currencies used when entering cost values. **RCA Reason & Description** Define root cause analysis reasons and related descriptions.

Incident Settings

**Related To** Define links between incidents and other entities.

Action Item Settings

**Effectiveness Check** **Duration** Define durations used for effectiveness checks.

Product(s) / Equipment Application

**Product /** **Equipment** Define products relevant to your organization.

Supplier Application

**Supplier** Define suppliers relevant to your organization.

{% hint style="success" %} For detailed setup instructions, see [**Incident Application Settings**](/interfacing-help-files/administration-and-configuration/configuring-application-settings/incident-application-settings.md). {% endhint %} *** ## Accessing the Application To access the **Incident** application: 1. Select the **Apps** tile in the side navigation bar. 2. On the **Apps** page, either: * Expand **Incident** in the navigation tree, or * Navigate to the **Incident** section in the application gallery.

IMAGE

The application opens, displaying its available modules.


New Incident	Use this module to create and submit a new incident for review and processing.
Incident List	Use this module to view all submitted incidents, tracking progress through the workflow.
My Submitted Incidents	Use this module to view all incidents you have submitted while logged in.
Incident Reminder	Use this module to send reminders to responsible users for pending tasks.

{% hint style="danger" %} Available modules vary based on your assigned permissions. {% endhint %} *** ## Learn More Refer to the following guides for detailed instructions:

		Role(s)	Related Module(s)				Cover image
How to Create & Manage Incidents	Perform assigned tasks to advance reports through the Incident Management workflow.	Creator, Reviewer, Investigator, Action Owner, Approver	New Incident				IMS-V16-NAV-Library-Icons-64.png	Creating & Managing Incidents
How to Track & Monitor Incidents	Monitor the status and progress of incidents using lists and dashboards.	Creator, Reviewer, Investigator, Approver	Incident List	My Submitted Incidents	Incident Dashboard	Incident Reminder	App-V16-Icons-1.png	Tracking & Monitoring Incidents

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