> For the complete documentation index, see [llms.txt](https://interfacing.gitbook.io/interfacing-help-files/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://interfacing.gitbook.io/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/review-issue.md).

# Review Issue

Review a submitted quality event and determine the appropriate next steps.

## Workflow Overview

<i class="fa-location-dot">:location-dot:</i> **Current Task:** Review the Issue

<i class="fa-user">:user:</i> **Performed By:** Assigned Reviewer (e.g., QA Manager, Department Manager, Compliance Officer)

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

***

## Accessing the Task <a href="#accessing-the-task" id="accessing-the-task"></a>

The **Review the Issue** task can be accessed through any of the following:

* The **To Do** module.
* The **Notification Panel** (via the **Notification Bell**).
* The **direct link** provided in the email notification.

***

## Completing the Task <a href="#completing-the-task" id="completing-the-task"></a>

When a quality event is submitted, review the report for accuracy, completeness, and relevance. Based on your evaluation, determine the appropriate next steps.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

{% hint style="success" %}
For guidance on common form features and functions, see [**Working with Forms**](/interfacing-help-files/end-users/exploring-apps/working-with-forms.md).
{% endhint %}

{% hint style="info" %}

#### Saving Your Work

To save progress without submitting, click **Save** in the top-right corner of the panel.&#x20;

* The task remains in the **To Do** module for you to revisit and complete later.
  {% endhint %}

***

{% stepper %}
{% step %}

### Review Quality Event

Carefully review the quality event report, considering the following:

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td>✅ <strong>Clarity &#x26; Accuracy</strong></td><td>Is the event clearly documented, factually accurate, and relevant to operations, compliance, or quality improvement?</td></tr><tr><td>✅ <strong>Classification</strong></td><td>Does the report correctly classify the event, reflecting its true nature, significance, and impact?</td></tr><tr><td>✅ <strong>Context &#x26; Related Elements</strong></td><td>Are the organizational context and related elements accurately identified and relevant to the event?</td></tr><tr><td>✅ <strong>Actions</strong></td><td>If actions are proposed, are they appropriate, effective, and measurable?</td></tr></tbody></table>

{% hint style="info" %}
Most fields in this section are **read-only**. Editable fields function the same as in the [**New Quality Event**](/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/create-new-quality-event.md) form.
{% endhint %}

{% hint style="success" icon="lightbulb" %}
**Tip:** Use the **Review Notes** or **Comments** fields to provide feedback, ask questions, or request additional details (see [Section 2](#provide-feedback)).
{% endhint %}

***

{% endstep %}

{% step %}

### Provide Feedback

Use the available fields to document your assessment and communicate next steps.

<p align="center"><kbd><strong>IMAGE</strong></kbd></p>

* **Review Notes:** Record formal observations, conclusions, and recommendations.
* **Comments:** Add clarifications, questions, or discussion points to support collaboration.

{% hint style="info" %}

#### Commenting Guidelines

* You can **edit**, **delete**, or **reply** to your own comments.
* You can **reply** to others' comments but cannot edit or delete them.
  {% endhint %}

***

{% endstep %}

{% step %}

### Finalize Review

From the **Task Resolution** dropdown, select one of the following actions:

* **Send for Modification**

  Return the report to its creator for revisions or additional information.

  → Next Step: [Modify Quality Event](/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/modify-quality-event.md)

{% hint style="info" %}
Once changes are made, the creator can resubmit the report for further review.
{% endhint %}

* **Gather More Details, Associate Risk(s), and Create Action(s)**

  Submit the issue for further investigation.

  → Next Step: [Gather Details](/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/gather-details.md)
* **Correct Issue Immediately (No Actions)**

  Submit the issue for immediate containment or correction (without formal actions).

  → Next Step: [Contain / Correct Issue](/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/contain-correct-issue.md)

{% hint style="info" %}
Use this option when urgent intervention is required to prevent further impact.

* Follow-up investigation or corrective actions may be initiated later, if needed.
  {% endhint %}

* **Correct Issue Immediately with Actions**

  Submit the issue for immediate correction through defined actions.

  → Next Step: [Execute Action](/interfacing-help-files/quality-managers/quality-event-application/creating-and-managing-quality-events/execute-action-s.md)

{% hint style="warning" %}
At least **one** action must be defined for execution to proceed; otherwise, the event is closed automatically.
{% endhint %}

* **No Issue (Close QE)**

  Close the quality event if no underlying issue is found.

After selecting the appropriate resolution, click **Submit** to finalize your review and advance the workflow.

***

{% endstep %}
{% endstepper %}

***

## See Also

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Quality Event List</strong></td><td>Browse and filter all submitted quality event reports across the organization.</td><td><a href="https://1488562728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTx7AmE0d2Q4ja20EYjF5%2Fuploads%2FNZOvD3ldHJ3i1zsvDksS%2FCR-V16-Icons-1.png?alt=media&amp;token=7c420cc4-9abf-4601-8fc3-8e9769771b27">App-V16-Icons-1.png</a></td><td><a href="/interfacing-help-files/quality-managers/quality-event-application/tracking-and-monitoring-quality-events/quality-event-list.md">Quality Event List</a></td></tr><tr><td><strong>Quality Event Reminder</strong></td><td>Notify responsible users about pending tasks, helping ensure timely completion.</td><td><a href="https://1488562728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTx7AmE0d2Q4ja20EYjF5%2Fuploads%2FNZOvD3ldHJ3i1zsvDksS%2FCR-V16-Icons-1.png?alt=media&amp;token=7c420cc4-9abf-4601-8fc3-8e9769771b27">App-V16-Icons-1.png</a></td><td><a href="/interfacing-help-files/quality-managers/quality-event-application/tracking-and-monitoring-quality-events/quality-event-reminder.md">Quality Event Reminder</a></td></tr></tbody></table>


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